Google Play

Bid Manager

Published on 27.09.2022


Website :
Industries :
Call centers, hotlines
Job ads : See our Job Ads
Riche d’une expertise métier de plus de 30 ans, Sitel est le 3e acteur mondial spécialisé dans l’externalisation de la Relation Client... read more

Job Ad & Profile Description

Position : Bid Manager

As a global leader in end-to-end customer experience (CX) products and solutions, Sitel Group® partners with the world’s best-loved brands, from Fortune 500 companies to local startups, to design, build and deliver a competitive edge across all customer touchpoints.



Job Summary


With our award-winning culture built on 35+ years of industry-leading experience and commitment to improving the employee experience, we improve business results by pairing innovative design thinking and digital solutions – including self-service, artificial intelligence (AI), automation and data-driven analytics – with the expertise, emotion and empathy of our people to Create Connection. Value Conversation.




The EMEA Bid Manager will be involved in leading and managing the bid management process for Regional, Pan- European and Global opportunities.




  • Work with Sales/Account Management and the Win Team to develop compelling, high-quality, winning bid documentation, tailored to each opportunity ( Requests For Information / Proposal / Quotation and development of other company sales collateral)
  • Management of the end to end bid process including kick-off meeting, planning, resource management, content creation, document reviews and commercial sign off
  • Manage activities of the Win team to ensure alignment with timeframes and output expectations
  • Ensure that all identified win themes are integrated within the response to ensure a tailored and differentiated response
  • Ensure all content is written clearly, eloquently and in language aligned to the client tone,
  • Manages the finalisation of Proposal including the review of the final strategy with proposal content, identifies and escalates any content gaps, organises and formats Bid Response attachments
  • Schedules final review with team, updates proposal and locks document during peer review.
  • Assist with preparation and / or participation in client presentations and site visits
  • Rewrite or edit documents compiled from diverse sources to create continuity throughout the document
  • Gather information from a range of sources (wider Sitel Group, Internal capabilities, internet, industry magazines, competitor profiling, SME interviews etc.) for inclusion in sales documents
  • Actively participate in a virtual community with the Regional Bid Managers in order to develop sharing of best practice, process consistency and functional improvement opportunities.
  • Reporting and monthly review session with line manager
  • Build positive and professional relationships with business development/sales, account management and other internal departments across EMEA and, in some cases, globally which will form part of the win team
  • Create and share bid content with wider teams
Required profile for job ad : Bid Manager



  • Bachelor’s degree in any of the following or related areas: Marketing, Business Studies, English Literature, History, other Arts subject
  • Minimum three years related experience or equivalent combination of education and experience
  • Must have proficiency with various software applications programs including Microsoft Outlook, Word, PowerPoint and Excel and other applications in the Office Suite
  • Experience in a multi-cultural, global environment
  • Experience working in a fast paced, team environment and be adaptable to changing priorities





To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

The requirements listed below are representative of the knowledge, skill, and/or ability required.

  • Excellent written and oral communication skills; comfortable working with senior managers, directors and board members
  • Commercial acumen
  • Robust writing skills
  • Proven project management skills, with a high energy level
  • Either native English or CEFR C2 level English
  • Ability to manage the win team remotely
  • Demonstrated capability to write clear, logical, and persuasive documents in a variety of technical and non-technical documents
  • Strong planning skills
  • Ability to produce world-class sales proposals
  • Ability to present information/correspondence in a clear and comprehensible manner
  • Creativity and innovation
  • Ability to work under pressure
  • Energetic and self-motivated, with a keen desire to make a difference
  • Good communicator (both verbally and in writing), able to build strong working relationships
  • Attention to detail and focus on accepting only the best
Job criteria for job ad : Bid Manager
Job category :
Industries :
Call centers, hotlines
Employment type :
Permanent contract - Fixed-term contract
Region :
Central - Chobe - Francistown - Gaborone - Ghanzi - Jwaneng - Kgalagadi - Kgatleng - Kweneng - Lobatse - Ngamiland - North-East - Orapa - Selebi-Phikwe - South-East - Southern - Sowa
Experience level :
2 to 5 years
Educational level :
Spoken language :
Number of Position(s) : 1
Be cautious! Do not send money to a potential employer. Do not pay any money for a potential contract of employment or for pre-employment training.
Please report any irregularities by using the candidate contact form and selecting the subject "Report a job ad".

Share this offer with your network