Google Play

Consultant : Client Services

Published on 22.03.2023

Company

Industries :
Call centers, hotlines
Health, pharmacy, hospitals, medical equipment
Job ads : See our Job Ads
Health Risk Management Botswana (HRMB) exists to offer a comprehensive range of fully outsourced quality solutions, including managed healthcare,... read more

Job Ad & Profile Description

Position : Consultant : Client Services

The successful candidate must have excellent Scheme knowledge and will act as an Ambassador for HRMB to ensure effective customer satisfaction.

  • Effective and accurate recording and resolution of all enquiries.
  • Maintain and ensure adherence to Service Levels Agreements.
  • Facilitating corrections and providing feedback on resolution.
  • Management of all priority and stale claim requests on behalf of members.
  • Effective monitoring of Member’s accounts to ensure correct payments in accordance with Nappi, Reason and Agreed Tariff Codes.
Required profile for job ad : Consultant : Client Services

Requirements

  • A minimum of a Diploma in Business or any related field.
  • 1 year or more experience in a Call Centre environment.
  • 1 year or more experience in RFMCF scheme is advantageous.
  • Minimum of 1 year sound knowledge of the Medical Aid Industry, Scheme Rules & Regulations, ISO and other related legislation.
  • Effective business communication & writing skills with exceptional telephone etiquette
  • Must be a strong team player and be able to work under pressure.
  • Computer literacy and exposure to Medical Administration system will be an added advantage.
Job criteria for job ad : Consultant : Client Services
Job category :
Health and social professions
Services
Telemarketing, teleassistance
Industries :
Call centers, hotlines
Health, pharmacy, hospitals, medical equipment
Employment type :
Permanent contract
Region :
Gaborone
Experience level :
2 to 5 years
Educational level :
Bachelor
Spoken language :
englishfluent
Key Skills :
MICROSOFT
writing
monitoring
Number of Position(s) : 20
Be cautious! Do not send money to a potential employer. Do not pay any money for a potential contract of employment or for pre-employment training.
Please report any irregularities by using the candidate contact form and selecting the subject "Report a job ad".

Share this offer with your network

Other jobs that might interest you

Service Magager: Claims Management

22/03/23 | HEALTH RISK MANAGEMENT BOTSWANA

We are looking for  Service Magager: Claims Management  to join our client team.   Responsibilities Develop and maintain Claims Management as a fully-fledged business unit Ensure consistent and excellent application of set standards by monitoring staff pe ...

Region of : Gaborone

Sevice Manager: Client Service

22/03/23 | HEALTH RISK MANAGEMENT BOTSWANA

Responsibilities Develop and maintain Client Services as a fully-fledged business unit Ensure consistent and excellent application of set standards by monitoring staff performance levels, checking quality of work and recommending corrective steps Compile ...

Region of : Gaborone

Senior Technical Advisor

24/03/23 | PALLADIUM: MAKE IT POSSIBLE

Scope of Work: To support the MOH in its health system strengthening efforts, the Technical Advisor will be embedded full time in the MOH’s Health Policy, Research, and Development Department in Gaborone, Botswana.  S/he provides senior level technical ex ...

Region of : Central - Chobe - Francistown - Gaborone - Ghanzi - Jwaneng -...