Consultant: New Business

The successful candidate will assess the risk of new applications to the scheme and apply underwriting where necessary.

• Capturing new members’/dependants’ details on the administration system using application forms to register new members and dependants on the system.
• Responsible for update and closing of all new business workflows.
• Maintain and update group business register including allocation of incoming tasks.
• Maintain and update SLA on business register on a daily basis.
• Quality check and activation of new member applications, on-line applications as well as adding of dependents.
• Follow-ups with regards to new member’s applications in all statuses.
• Answering calls, responding to all written correspondence, and dealing with all enquiries timeously, efficiently, and effectively through to resolution
• Assist New Business on ad-hoc tasks
• Rendering professional and quality service to Members, Brokers, and our clients
• Contact member regarding outstanding information for newborn applications.
• Maintain and ensure adherence to Service Levels Agreements
• Keep abreast of market changes and trends, bringing them into the underwriting standards and procedures where appropriate

Requirements

• Have a minimum of Diploma in Business or related field.
• Minimum 1 year sound knowledge and understanding of underwriting legislation (Council of Medical Schemes), the Medical Aid Industry, Scheme Rules & Regulations, ISO and other related legislation
• Have knowledge of ICD 10 codes, medical conditions and terminology would be advantageous.
• Have excellent problem solving and decision-making skills.
• Effective telephone, business communication, writing and administration skills.
• Computer literacy and exposure to Medical Administration system.