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Developer Experience Engineer (Remote, EMEA & APAC)

Published on 24.01.2023

Company

Website : https://grafana.com/
Industries :
IT, software engineering, Internet
Job ads : See our Job Ads
Grafana Labs is the company behind Grafana, the leading open source software for visualizing time series data. Grafana Labs helps users get the... read more

Job Ad & Profile Description

Position : Developer Experience Engineer (Remote, EMEA & APAC)

We are looking for a Developer Experience Engineer to help Grafana Cloud customers be more productive through best-in-class educational resources and deployment tooling. Reporting to our Head of Self-Service, this role blurs the line between advocacy, engineering and documentation, and has a consistent focus on helping users solve problems using the Grafana Stack. In this role, you’ll chat with Grafana users all around the world, create highly technical guides/tutorials, write code to build tools/scripts/dashboards/etc — all while bringing your learnings back into our product development process.

What you’ll be doing:

  • Build end-to-end tutorials, quickstarts, and integrations to help users go from nothing to beautiful Grafana dashboards, across the entire Tempo-Loki-Prometheus stack
  • Create, fix, and improve OSS tooling in the Grafana ecosystem through bugfixes, new features, and documentation
  • Integrate existing DevOps/infrastructure tooling with the Grafana stack (e.g. Terraform, Flux, Argo, Helm, Jsonnet…) through bugfixes, new features, documentation, and quickstarts
  • Write scripts, dashboard templates, alert templates, K8s manifests, Grafana Agent configuration and other bits around the edges to solve high-value customer problems
  • From the above, create MVPs and POCs that will drive and shape future product development
  • Use various communication mediums to educate and teach our community: technical workshops/webinars, videos, streams, sample app repos, etc.
  • Engage with our customers wherever they hang out: Grafana’s OSS Slack and forum, HN, Reddit, etc. and build feedback loops with our internal product/eng teams to surface developer / SRE pain points
  • Create a set of SRE best practices around our stack and share these with the Grafana community. The Grafana stack is infinitely composable, but we’d like to propose a few “canonical” paths to SREs and developers that are just getting started
Required profile for job ad : Developer Experience Engineer (Remote, EMEA & APAC)

Requirements:

  • Prior SRE / DevOps experience
  • Experience setting up, configuring, and maintaining a Grafana observability stack (preferred) or other observability software
  • Experience managing and deploying software on Kubernetes
  • Programming experience in a modern language (preferred: Go)
  • Experience with popular CI/CD, GitOps and infrastructure-as-code tools: Flux, Argo, Terraform, and friends
  • Experience creating technical content, either as written tutorials, videos or other formats
  • Ability to learn and understand complex technical concepts and teach them to audiences of various levels of aptitude and experience
  • Deep empathy for customers
  • Comfortable with ambiguity in a fast-paced environment
  • Experience working independently and setting priorities based on business needs
Job criteria for job ad : Developer Experience Engineer (Remote, EMEA & APAC)
Job category :
IT, new technologies
Industries :
IT, software engineering, Internet
Employment type :
Permanent contract - Fixed-term contract
Region :
Central - Chobe - Francistown - Gaborone - Ghanzi - Jwaneng - Kgalagadi - Kgatleng - Kweneng - Lobatse - Ngamiland - North-East - Orapa - Selebi-Phikwe - South-East - Southern - Sowa
Experience level :
2 to 5 years
Educational level :
Master
Key Skills :
OSS
APP
GRAFANA
Number of Position(s) : 1
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