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General Manager

Published on 13.01.2022


Website :
Industries :
Electricity, water, gas, nuclear, energy
Services other
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Job Ad & Profile Description

Position : General Manager

We are looking for a General Manager.

Main Purpose:

  • Provide leadership and direction to the country management team.
  • Be fully accountable for all country operations as well as for the delivery of the financial business plans and KPIs.
  • Create the conditions for sustainable, growth through developing and executing business plans.
  • Be the visible PUMA representative for the market/ cluster for all external stakeholder interactions including government, vendors and media.
  • Coordinate the market activities with LOB leads.
  • Turn LOB policies and principles into workable market plans.
  • Perform the role of assurance lead for HSE, legal and finance.
  • Consolidate key market insight for both regulated and unregulated markets.
  • Ensure that the customer is at the heart of everything that country/cluster teams do. Ensure all HSE, compliance and governance policies, principles and procedures are implemented and adhered to at all times.

Role model the Puma Energy core values and ways of working.

Key Responsibilities

  • Work with Regional teams to develop cluster / country specific plans to create and maintain competitive advantage within the Retail, B2B, Aviation, Bitumen and Lubricants markets to grow customer numbers to meet the financial targets and associated KPIs. Ensure that the country depot and transport operations are optimized and structured to effectively serve the needs and demands of the customers. [Review post Infrastructure carve out]
  • Fully accountable for cluster/country profit and loss.
  • Work with the Region Supply Chain teams to provide accurate demand forecasts that will continuously meet country customer needs.
  • Create conditions with associated HSE and Legal policies and procedures to ensure compliance that the country/cluster is selling and operating both safely and legally at all times.
  • Work with HR and Financial business partners to ensure associated policies and procedures are implemented and adhered to throughout the country’s business operations.
  • Represent Puma Energy as the official country spokesperson when influencing customers, local governments, vendors, trade associations and dealing with the media.
  • Act as the Puma Energy representative and work with local chief legal counsel on any legal cases, for or against the company.
  • Proactively lead the business development within cluster/country to identify new opportunities and grow wallet share with existing customers.
  • Create conditions for all country colleagues to personally, and professionally develop their skills and talents to maximise their impact and opportunities within the organisation.
  • Optimise and continuously improve the cost of doing business from both a capital and revenue expenditure perspective. Creating the conditions that all colleagues invest and spend wisely to ensure that our customers can afford to do business with us.
  • Be the custodian of all compliance and corporate governance policies, processes and procedures to ensure cluster/country adherence at all times.
  • To ensure exceptional implementation of Puma standards at all times across all lines of business. Influence new Global standards when gaps and new requirements are identified.
Required profile for job ad : General Manager


Mandatory Education:

  • Bachelor’s Degree or equivalent.

Advantageous Education:

  • Post-graduate degree in operational management or business administration.   


  • 10 years’ experience working at a senior level within organisations that have portfolios that may include retail, aviation, lubricants and B2B operations.
  • Business Experience:

    Leading Part of a Commercial Organisation

    Track record of sustainable growth in Puma Energy’s related sectors

    Experience with dealing with financial statements. Profit & Loss, Balance Sheet and Cash-flow.

    Understanding of Entity and shareholding structures

    Integration following Mergers and Acquisitions

    Local Market Knowledge

  • People Management Experience:

    Managing growth

    Managing change

    Growing people

  • Driving and Implementing Change Experience:

    Public speaking and presenting

    Learning from failure

  • Relationships Management Experience:

    Working with main board and executive committee level leaders

    External Stakeholder Management

    Working in a Matrix Organisation

    Experienced in selling, socializing ideas.

    JV Management


  • Bilingual (spoken and written): English + local language.
  • High level of commercial and financial acumen.


Technical Competencies:  

  • Risk Management
  • Financial & Commercial Acumen
  • Energy Industry Expertise
  • Energy Sectors Expertise
  • Business Plan Development / Implementation
  • Stakeholder Management
  • Successful Sales Techniques Understanding
  • Technical knowledge of industry related technology
  • Market Understanding
  • Operations & HSSE Expertise

Leadership Competencies:

  • Driving delivering results
  • Customer and Partner Focused Innovation
  • Instigating & Leading Change
  • Peer Relationship
  • Agility (Including cultural agility and dealing with cultural ambiguity)
  • Inspiring Performance for Execution
  • Aligning Business operations to Plans
  • Building Effective Teams
  • Accountability
  • Judgement
  • Influencing for Impact
  • Authentic Collaboration & Stakeholder Management

Behavioural Competencies

  • Results driven:

    Continuous performance improvement

    Making things happen

  • Problem-solving and decision making:

    Managing ambiguity

    Learning on the fly

  • Resilience and mental toughness:

    Overcoming obstacles

    Managing stress

  • Planning and organising:

    Ability to lead and execute multiple projects

  • Professionalism:

    Embracing change

    Acts in accordance with Values, Principles and standards

    Ability to work independently with irregular supervision

    Customer focus


    Collaborating with others

    Communicate with clarity (Internally & externally. Written & oral)


  • Customer Focus
  • Collaboration
  • Lead by Example
  • Agility

Key Relationships and Department Overview:


  • Internal – Region / Country / Cluster teams (including Retail, Aviation, Lubricants and Bitumen), Global teams
  • External – Key customers, Government authorities, Key vendors
Job criteria for job ad : General Manager
Job category :
Marketing, communication
Industries :
Electricity, water, gas, nuclear, energy
Services other
Employment type :
Permanent contract
Region :
Central - Chobe - Francistown - Gaborone - Ghanzi - Jwaneng - Kgalagadi - Kgatleng - Kweneng - Lobatse - Ngamiland - North-East - Orapa - Selebi-Phikwe - South-East - Southern - Sowa
Experience level :
More than 10 years
Educational level :
Number of Position(s) : 1

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