Helpdesk Specialist

E2open is the connected supply chain platform that enables the world’s largest companies to transform the way they make, move, and sell goods and services. We connect more than 400,000 partners as one multi-enterprise network. Powered by the network, data, and applications, our SaaS platform anticipates disruptions and opportunities to help companies improve efficiency, reduce waste, and operate sustainably. Our employees around the world are focused on delivering enduring value for our clients.

Helpdesk Specialist

POSITION OVERVIEW

The Helpdesk Specialist Job, and role Overview/Summary

RESPONSIBILITES:

• Install, monitor, tune, and upgrade the software and hardware used by end users to support development, test, and production systems without downtime
• Support the entire application life cycle concerning desktop OS and software
• Collaborate on assignments/projects simultaneously
• Properly set priorities and tasks with assistance from leadership

• Ask for help and provide it to others
• Maintain personal accountability for getting things done on-time and with quality results

• Develop solid relationships with global support teams to improve our processes
• Maintains awareness of current technologies and technological trends; assimilates new technology into the company work environment; advances technical and business proficiency through a formal education process and work assignments
• Participates in establishing, documenting, maintaining, and following information technology standards
• Complete a fair share of tickets as they come into the ticketing system
• Work well with a global team
• Other tasks and activities as assigned

QUALIFICATIONS AND EXPERIENCE:

• BS or BA in Information Systems, Computer Science or related field, or a combination of education and hands on experience.
• Experience with O365 management and configuration
• Strong problem-solving skills
• A demonstrated ability to understand customer needs and how to be proactive in our approach to desktop setups and software maintenance

PHYSICAL REQUIREMENTS:

• General office environment and responsibilities requiring:
• Extensive use of the computer which involves viewing a monitor and keyboarding for most of the workday
• Placing and receiving phone calls
• Occasionally moving and lifting objects up to 20 pounds
• May require 10% travel or more if needed