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Helpdesk Specialist

Published on 10.02.2023


Website :
Industries :
IT, software engineering, Internet
Job ads : See our Job Ads
E2open is the connected supply chain software platform that enables the world’s largest companies to transform the way they make, move, and... read more

Job Ad & Profile Description

Position : Helpdesk Specialist

E2open is the connected supply chain platform that enables the world’s largest companies to transform the way they make, move, and sell goods and services. We connect more than 400,000 partners as one multi-enterprise network. Powered by the network, data, and applications, our SaaS platform anticipates disruptions and opportunities to help companies improve efficiency, reduce waste, and operate sustainably. Our employees around the world are focused on delivering enduring value for our clients.

Helpdesk Specialist


The Helpdesk Specialist Job, and role Overview/Summary


  • Install, monitor, tune, and upgrade the software and hardware used by end users to support development, test, and production systems without downtime
  • Support the entire application life cycle concerning desktop OS and software
  • Collaborate on assignments/projects simultaneously
  • Properly set priorities and tasks with assistance from leadership
  • Ask for help and provide it to others
  • Maintain personal accountability for getting things done on-time and with quality results
  • Develop solid relationships with global support teams to improve our processes
  • Maintains awareness of current technologies and technological trends; assimilates new technology into the company work environment; advances technical and business proficiency through a formal education process and work assignments
  • Participates in establishing, documenting, maintaining, and following information technology standards
  • Complete a fair share of tickets as they come into the ticketing system
  • Work well with a global team
  • Other tasks and activities as assigned
Required profile for job ad : Helpdesk Specialist


  • BS or BA in Information Systems, Computer Science or related field, or a combination of education and hands on experience.
  • Experience with O365 management and configuration
  • Strong problem-solving skills
  • A demonstrated ability to understand customer needs and how to be proactive in our approach to desktop setups and software maintenance


  • General office environment and responsibilities requiring:
  • Extensive use of the computer which involves viewing a monitor and keyboarding for most of the workday
  • Placing and receiving phone calls
  • Occasionally moving and lifting objects up to 20 pounds
  • May require 10% travel or more if needed
Job criteria for job ad : Helpdesk Specialist
Job category :
IT, new technologies
Industries :
IT, software engineering, Internet
Employment type :
Permanent contract - Fixed-term contract
Region :
Central - Chobe - Francistown - Gaborone - Ghanzi - Jwaneng - Kgalagadi - Kgatleng - Kweneng - Lobatse - Ngamiland - North-East - Orapa - Selebi-Phikwe - South-East - Southern - Sowa - International
Experience level :
2 to 5 years
Educational level :
Number of Position(s) : 1
Be cautious! Do not send money to a potential employer. Do not pay any money for a potential contract of employment or for pre-employment training.
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