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Regional Delivery Manager - EMEA

Published on 03.08.2022

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Company

Website : https://about.gitlab.com/
Industries :
IT, software engineering, Internet
Job ads : See our Job Ads
GitLab is a complete DevOps platform, delivered as a single application, fundamentally changing the way Development, Security, and Ops teams... read more

Job Ad & Profile Description

Position : Regional Delivery Manager - EMEA
  • Work with the Professional Services Director to help establish and manage goals and responsibilities for Professional Services Engineers
  • Assist in development of thought leadership, event-specific, and customer-facing presentations
  • Share hands-on technical preparation and presentation work for key accounts helping sell on the value of what GitLab professional services has to offer
  • Ensure the Professional Services Engineers exceeds corporate expectations in achieving billable utilization targets as well as core knowledge, communication, and execution
  • Ensure the Professional Services Project Managers exceed expectations in completing projects successfully and meeting revenue targets
  • Define and maintain a high bar for team member expectations and enable the team to achieve it
  • Challenge the team and yourself to continually learn and grow as trusted advisors to clients
  • Monitor performance of team members and provide timely feedback and development assistance
  • Create, review, and approve formal statements of work, change requests, and proposals
  • Prepare weekly revenue forecast worksheet and create action plans to address issues
  • Manage resource assignments and staffing levels, including recruitment as needed
  • Identify and implement improvements to the processes and tools used as a seasoned with experience leading teams of project managers and consultants in support of external customers
  • Work together with our sales organization to propose, scope, and price professional services Statements of Work, including managing a PS sales overlay team
  • Bring Professional Services team together with Solutions Architects and Technical Account Managers to plan and execute internal projects, ensure that teams have appropriate training and manage resources to deliver GitLab service offerings
  • Provide leadership and guidance to coach, motivate and lead services team members to their optimum performance levels and career development
  • Ensure delivery model is focused on quality, cost effective delivery of services, and customer success outcomes
  • Remains knowledgeable and up-to-date on GitLab product releases
  • Document services provided to customers, including new code, techniques, and processes, in such a way as to make such services more efficient in the future and to add to the GitLab community
  • Work with the Product Engineering and Support teams, to contribute documentation for GitLab
  • Help build programs that the TAMs and PSEs will execute to effectively grow our enterprise customers
Required profile for job ad : Regional Delivery Manager - EMEA

All requirements for the Professional Services Engineer role apply to the Manager, Professional Services role, as the management role will need to understand and participate with the day-to-day aspects of the Professional Services Engineer role in addition to managing the team.

Additional requirements include:

  • Experienced in and with advanced insight to the GitLab platform
  • Experienced in giving and received positive and constructive feedback
  • Able to adapt to environmental change and retrospecting on success and failures
  • Previous leadership experience is a plus
  • Experienced in collaborating with other managers and executing strategies
  • Proven track record in software/technology sales or consulting and management
  • Demonstrated ability to think strategically about business, products, and technical challenges
Job criteria for job ad : Regional Delivery Manager - EMEA
Job category :
HR, training
Management
R&D, project management
Industries :
IT, software engineering, Internet
Research and development
Employment type :
Freelance
Region :
Central - Chobe - Francistown - Gaborone - Ghanzi - Jwaneng - Kgalagadi - Kgatleng - Kweneng - Lobatse - Ngamiland - North-East - Orapa - Selebi-Phikwe - South-East - Southern - Sowa - International
Experience level :
2 to 5 years
Educational level :
High school
Number of Position(s) : 3

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