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Support Services Supervisor - IT

Published on 07.06.2021

Company

Website : https://www.hilton.com/en/hilton-garden-inn/
Industries :
Hotel business, catering
Job ads : See our Job Ads
Hilton Worldwide Holdings, Inc. operates as a holding company, which provides hospitality services through its subsidiaries. It is engaged in the... read more

Job Ad & Profile Description

Position : Support Services Supervisor - IT

We are looking for a Support Services Supervisor - IT who will be responsible for the day-to-day support of IT systems for business systems, office systems, computer networks, and telephony systems throughout the hotel.

What will I be doing?

As a Support Services Supervisor - IT , you will support the IT Department in its efforts to ensure the quality and delivery of IT systems for both the hotel and its Guests. These efforts will be fulfilled timely, within budget, and in accordance with IT operating standards. Specifically, the Support Services Supervisor - IT will perform the following tasks to the highest standards:

  • Provide day-to-day support for all internal hotel IT systems and users, minimizing any system outages
  • Record all issues that arise and advise the Direct Supervisor of any issues that need further attention
  • Recommend system improvements to the Direct Supervisor
  • Communicate with the hotel Business Center Team to respond to any Guest-related IT requirements

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!

Required profile for job ad : Support Services Supervisor - IT

What are we looking for?

Support Services Supervisor - IT serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

  • A formal qualification in Information Technology
  • Previous IT experience, preferably in the hotel, leisure, and/or service sector
  • Experience of all Microsoft systems
  • Experience of hotel applications, such as Fidelio and Micros, preferred
  • Excellent organizational and interpersonal skills
  • Current technical skills and knowledge of technology
Job criteria for job ad : Support Services Supervisor - IT
Job category :
IT, new technologies
Industries :
Hotel business, catering
Tourism, leisure activities
Employment type :
Permanent contract
Region :
Central - Chobe - Francistown - Gaborone - Ghanzi - Jwaneng - Kgalagadi - Kgatleng - Kweneng - Lobatse - Ngamiland - North-East - Orapa - Selebi-Phikwe - South-East - Southern - Sowa
Experience level :
2 to 5 years
Educational level :
Bachelor
Spoken language :
englishfluent
Number of Position(s) : 1

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