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CV Profile No.49302


Contact this profile for a recruitment
Last name : *********************
First name : *****
Phone : +2**********
Email : ******@******
Date of birth : : ********
Nationality : *******
Address : *********************************************

Attached CV :

Profile details

Job category searched
» Management
» Marketing, communication
» R&D, project management
» Sales
Professional experience
5 to 10 years
» Banking, insurance, finance
» Call centers, hotlines
» Government services
» Marketing, communication, media
» Research and development
Professional Experience: 
11.2005 - 07.2007
Customer Service Representative
Standard Chartered Bank
1. I attended to customer requests and complaints and did query resolutions. Changed query resolution time from 5 days to 3 days. 2. Introduced a monitoring programme for tellers and customer service agents which checked for daily transactions against errors committed. This reduced customer waiting time in banking halls and also reduced errors drastically.
08.2007 - 07.2010
Foreign Exchange (Forex) Officer
Standard Chartered Bank
1.Prepared monthly sales and purchases reports. 2. Dealt with complaints management with regards to FOREX transactions. 3. Made transcations of foreign currency outward telegraphic transfers, real time gross settlement transfers (RTGS) and bank drafts. 4. Handled foreign currency cash transactions and foreign currency cheque deposits.
08.2010 - 12.2012
Premium Service Banking Officer
Standard Chartered Bank
1. Processed high value transactions such local and outward telegraphic transfers. 2. Dealt with buying and selling of foreign exchange cash transactions. 3. Conducted campaigns and product promotions 4. Relationship managed a portfolio of the premium banking customes and ordered their personalised stationery. 5. Performed daily cash reconciliations. 6.Conducted customer due diligence and ensured adherence to anti-money laundering prevention regulations.
01.2013 - 03.2015
Phone Banking Supervisor
Standard Chartered Bank
1. Supervised a team of agents responsible for handling customer complaints . 2. Ensured a high standard of service through call quality monitoring, training and coaching of agents. 3. Handled escalations of difficult customer complaints and requests. 4. Directed the day to day planning and operations to ensure that the required service level standards were met, ranking my team as number 1 in Africa amongst 24 hours operating call centers. 5. Prepared performance reports with recommendations to business for further service delivery improvement. 6. Documented and formally reviewed team performance.
04.2015 - 03.2020
General Manager
Majorlink (Pty) Ltd
1. Launched a small and medium enterprise with a fully intergrated marketinh and sales program that dealt with a supply of goods and services. 2. Developed 25 accounts relationships with both government and private businesses. 3. Developed strategic partnerships with companies such as Zebra Technologies RSA to be a licensed distributor of their products.
Sales and Customer service management Relationship management and Query resolution Analytical skills Market research skills Foreign Exchange skills Phone banking skills Computer literacy (Microsoft Office)
05.2001 - 08.2005
BA Degree (Economics)
University of Botswana
I did a single major degree in Economics where i studied different principles of economics, some of which were micro economics, macro economics, financial economics and banking
More information
Central - Chobe - Francistown - Gaborone - Ghanzi - Jwaneng - Kgalagadi - Kgatleng - Kweneng - Lobatse - Ngamiland - North-East - Orapa - Selebi-Phikwe - South-East - Southern - Sowa - International
Place of residence : Gaborone
Permanent contract - Fixed-term contract

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